Privacy Policy

Welcome to Kol Lake View Home Stay.
Your privacy is very important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or stay at our homestay in Koldam, Himachal Pradesh.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

When you make a booking or inquiry, we may collect your name, phone number, email address, home address, number of guests, and any other details necessary to confirm your reservation.

b. Payment Information:

If you make an online or advance payment, your payment details are processed through secure third-party payment gateways. We do not store or have access to your full credit/debit card details.

c. Non-Personal Information:

We may collect data such as browser type, device used, IP address, and pages visited on our website. This helps us improve user experience and website performance.

2. How We Use Your Information

We use your information to:

• Confirm and manage your bookings or reservations.
• Communicate important updates or offers.
• Improve our hospitality and guest experience.
• Respond to your queries or feedback.
• Ensure compliance with local laws and regulations.

We do not sell, rent, or share your personal information with any third party except as required to provide our services or by law.

3. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
However, please note that no online transmission or storage system can be guaranteed 100% secure.

4. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though some parts of the website may not function properly without them.

5. Third-Party Links

Our website may contain links to other websites for your convenience. Please note that we are not responsible for the privacy practices or content of those external sites.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for data use (where applicable).

To exercise these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Effective Date.”

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact:

Kol Lake View Home Stay
Koldam, Himachal Pradesh, India
Contact: +91 98164-06290
Email: syamlalsnr76@gmail.com